How do I get the new Astro decoder?

You may walk-in to our nearest Customer Service Center for the replacement or purchase it directly from Astro Go Shop. If confirm no issue with remote control, please refer to Decoder Hang at Channel troubleshooting steps here.

How do I replace my Astro ultra box?

Change TV settings – Ultra Box / Ulti Box

1. On your remote, press the HOME button and the home menu will be displayed on top of your screen.
2. Navigate to Settings.
3. Navigate to TV Settings and press “OK”.
4. Navigate to your preferred selection and press “OK”.
5. Navigate to Save and press “OK” to confirm your selection.

How much does it cost to upgrade to Astro ultra box?

Existing Astro customers can switch to Ultra Box for free if their are on a subscription pack of RM100/month and above. For subscribers on a monthly pack below RM100, you’ll have to pay RM199 for installation fee.

Is Astro Ultra Box free?

You will enjoy free installation of Ultra Box when you sign up for Astro & Broadband bundle packages with Entertainment Pack and above.

What is the difference between ultra box and Ulti box?

What’s different here is that the Ultra Box offers a 4K UHD experience, while the Ulti Box only provides HD resolutions.

Can I watch Netflix on Astro ultra box?

Now you can enjoy Netflix with Ultra Box Now you can stream award-winning Netflix shows, movies & more on your TV screen with the Ultra Box. Plus, enjoy greater savings & convenience when you bundle your Astro with Netflix!

Can I use my existing Netflix account on Astro?

Please use the same email and password as your existing Netflix account when you sign-up and activate your account with Astro. Don’t worry, all your watch history on Netflix will not be affected, and you can continue streaming your Netflix shows now on the Ultra Box.

What if my Astro has no signal?

Switch off the power for your box and make sure that the adapter’s power light is off. Unplug the HDMI cable from your box and plug it back in securely. Do select the correct TV input.

Why is Astro signal unavailable?

Signal unavailable means your decoder are unable to get the satellite signal from the satellite (so it is not related whether did you subscribe to the channel or not). If it doesn’t work, then the issue could be your satellite dish (could be alignment or LNB or cable) or the decoder is faulty.